Real-time GPS fleet tracking for better customer service in Dynamics NAV
Transport logistics is an area where Microsoft Dynamics NAV 'could have done better'!
We've been doing some ingenious work developing real-time GPS fleet tracking for users of Microsoft Dynamics NAV. To provide the best customer service, our clients asked us to develop a system that would enable their service centre personnel to know where any sales order delivery is, and how far away it is from its intended destination. When their own clients ring, they can now give accurate delivery time information for any sales order, at any time.
To do this, trucks, delivery vehicles (and even willing staff members) send their GPS co-ordinates to a central database that is linked directly with Microsoft Dynamics NAV. This is done with industry standard GPS devices in the vehicles, or applications that run on their own phones or tablets.
This GPS data is linked to sales order deliveries, and available in real-time in standard NAV sales order pages.